Exchanges

Customers can exchange item(s) within 14 days after reception, in perfect condition (non-used item(s) / in new condition).

Completed exchanges (the returned item(s) and the packaging has to be in unused / as new condition) will be sent back for free in Europe*, and to the customers charge for International.

Returns

Refunds are free of charge within 14 days after reception: non-used item(s) / in new condition. Customers will only cover return shippment costs.

Completed returns (the returned item(s) and the packaging has to be in unused / as new condition) will be refunded.

RETURN COSTS

Returns are free for Europe*

For international returns, shipment costs will be at the charge of the customer. Customers are responsible for customs duties and taxes. Failure to do so will cause your package to be returned to the sender.

Please ensure you obtain a proof of postage for your own records. A customer service representative will then be in touch with you once the garment has arrived back with us to start your refund process. Your refund will then take between 7-10 days to process fully.

In case of an error from our end and a return is necessary, returns should be sent using the post, not express shipping. In case of returning items back to us from countries outside of the EU, please describe a lowered commercial value on the invoice as extra costs from taxes will be charged back to the customer.

Cancellation of orders

If you have placed an order but then wish to change or cancel it, please contact us as soon as you can, at hello@overandalldesign.com. We will try our best to make any changes but we cannot guarantee that we will be able to do so as the order may already have been processed. In such cases, you may have to wait until you receive the order and then follow the standard Returns procedures.

If the order has not yet been processed and is subject to cancellation, any sum debited to us from your credit or debit card will be re-credited to that credit or debit account.

If an in stock/activated order is cancelled before it has been sent out we reserve the right to charge a restocking fee of €3,00.